Privacy Policy

Overview

Custom Fayetteville Masonry & Concrete ("we," "us," or "our") operates the website at masonryfayetteville.com. This policy explains what information we collect when you use our website or contact us, how we use that information, and what choices you have.

We are committed to handling your information responsibly. We do not sell your personal information to third parties.

Information We Collect

Information You Provide

When you contact us through a form on our website, call us, or send us an email, you may provide information such as:

• Your name
• Your phone number
• Your email address
• Your property address or general location
• A description of the work you need

We use this information only to respond to your inquiry, schedule an estimate, or communicate about a project.

Information Collected Automatically

When you visit our website, certain information is collected automatically by our hosting provider and any analytics tools we use. This may include:

• Your browser type and version
• The pages you visit on our site and how long you spend on them
• The website or search engine that referred you to us
• Your general geographic location (city or region level, not precise)
• Your device type and operating system

This data is used in aggregate to understand how visitors use our site so we can improve it. It is not linked to any personally identifiable information.

Cookies

Our website may use cookies - small text files stored in your browser - to support site functionality and analytics. You can disable cookies in your browser settings, though doing so may affect how parts of the site work. We do not use cookies to track you across other websites.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and service requests
• Schedule and complete estimates and projects
• Follow up on work we have performed for you
• Improve our website and understand how visitors find us
• Comply with applicable laws and regulations

We do not use your information to send unsolicited marketing messages. If you become a customer and we contact you, it will be about your project or a follow-up related to work we have done for you.

How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: We use third-party tools to operate our website and manage contact forms. These providers receive only the information necessary to perform their function and are not permitted to use it for other purposes.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal process.
• Business transfers: If our business is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you if this occurs and your information is subject to a different privacy policy as a result.

Data Retention

We retain contact information for as long as it is relevant to an active or potential customer relationship. If you ask us to delete your information, we will do so unless we are required to retain it by law - for example, as part of a business record related to a completed project.

Automatically collected website data is typically retained by analytics providers for a limited period defined by their own data policies.

Your Rights

Depending on where you are located, you may have certain rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information
• Opt out of certain uses of your information

To exercise any of these rights, contact us at hello@masonryfayetteville.com. We will respond within a reasonable time frame.

Third-Party Links

Our website may contain links to other websites - for example, review platforms or mapping services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information to them.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at: